CIBSE recognises UVGI in updated ventilation guidance
23 July 2025
Perfect for AHU delivery, installation and site troubleshooting.
You’ve engineered a quality product, but what happens when it reaches the site? You’re left juggling unreliable installers, chasing updates, and fielding complaints about issues you didn’t cause. Whether it’s a misconfigured AHU, a delayed handover, or a warranty claim tied to someone else’s shortcut, the risk to your reputation is real.
You need OEM support services that protect your brand, not create more problems. We work alongside you — not around you — to get your equipment installed, commissioned, and performing as intended. So, you can focus on innovation, not firefighting.
Our OEM support services provide you with end-to-end control over how your equipment performs on-site. From first fit to final sign-off, we install, commission, and optimise to your spec, with no guesswork or reworks. You get fewer callbacks, faster handovers, and total confidence your products are being used properly. We protect your brand by making sure what gets delivered matches what you designed.
Our OEM Support service is designed for HVAC and ventilation manufacturers who need reliable, brand-representative site installation, commissioning, and aftercare support, without stretching internal resources.
This is for You if . . .
If your priority is long-term aftercare or warranty servicing for an installed system, get in touch with us directly instead.
Our OEM Support is designed to be seamless. We fit into your client journey, represent your brand accurately, and make the install and commissioning process smooth for everyone involved.
We start with a technical briefing and project scope, confirming system specs, timelines, access, and site-specific risks.
We liaise with your client or principal contractor to confirm delivery readiness, installation windows, and snag-free prep.
Our engineers install to your spec, aligning with M&E or HVAC frameworks already in place. With us, there's no guesswork or deviation.
We carry out commissioning, testing and system optimisation, ensuring everything functions exactly as intended before client sign-off.
Our team stay involved post-handover if required. We offer callouts, preventative maintenance, and input on future upgrades to keep things running smoothly.
Not quite ready to commit to a delivery partner?
No problem. Take the first step with our free OEM Project Support Checklist. This quick-read guide helps you spot the common gaps that slow down installs, damage client trust, or lead to repeat callouts. It’s designed to help OEMs and product developers assess whether your current setup supports scale, without the sales pitch.
We handle full installation, commissioning, maintenance, and long-term service support for your equipment — acting as your technical delivery partner from day one.
We typically act as a white-label extension of your team, wearing your badge, following your processes, and representing your standards.
It depends on scope, site, and product complexity. We can’t offer a ballpark figure here as projects vary wildly.
For most regions, we can deploy engineers within 3–5 working days. Emergency support may be available on request depending on availability.
Absolutely. You stay front and centre. We support your brand — not compete with it — and operate to your instructions.
Yes. Our field engineering network covers most of the UK, with scalable support for multi-site rollouts or reactive service cover.
No problem. We’ll work with you on technical onboarding to understand your system, document procedures, and get our engineers trained to spec.
Yes. You’ll get a site report after every job, including install notes, commissioning checks, and any risk flags or follow-up actions.
Not at all. We also support legacy product ranges, upgrade projects, and reactive fault finding for existing systems already in the field.
Still weighing up your options or looking to sharpen your delivery model? These blog posts offer helpful context for OEMs managing field operations:
Want to grow your engineering team without straining resources or sacrificing quality? Our OEM support service offers scalable, expert coverage all under your brand. We’ll help you stay responsive, reliable, and ready for what’s next.
2025 © Synaptics Energy Solutions Ltd
